Frequently Asked Questions

You may drop us an email to and we will response within 24 – 48 hours. 

  • We are only accepting orders through our website, Lazada and Shopee. For Corporate / Bulk Orders, you may contact us through our email or WhatsApp at +65 8807 8694 (Do note that we may not be able to reply after office hours)
  • On successful completion of the transaction, you will receive a confirmation email. Do check the spam folder of your email, as our email may end up in there accidentally.
    Do contact us if you are still unable to locate the email. 
  • We do not accept any cancellation or modification of Orders after confirmation. Do ensure that you have ordered the right items.
  • In cases where, the order consists of any items that are out of stock or delayed shipment from our end, we will notify you via email and will refund accordingly as per listed price in our website. 
  • If you need further information about our products, feel free to contact us
  • We recommend storing our products in a cool dry place away from direct sunlight
  • Usage and Direction are listed in our individual product listing as well as on the product packaging box itself. If you need any further information or assistance, feel free to contact us
  • We currently accept Master/Visa/Amex/Paynow/Grabpay etc. Credit card payments are secured by SSL, which encrypts all your data in transit to ensure secure online transactions.
  • Mode of payment cannot be changed once Order is confirmed.
  • Currently, we are only supporting local delivery. We are looking into shipping internationally in the future
  • Shipping Fees will be calculated at the Cart Checkout Page
  • Estimate for delivery 1- 3 working days. There may be delays due to unexpected reasons such as postal delays, logistics, bad weather. We can be reached via our contact page with any further queries you may have.
  • We will fulfill our orders within 2-3 business days. Fulfillment time may vary such as public holidays, new product launches etc. 
  • Do note that in the event of failed delivery with our logistics partners, a re-delivery fee will be imposed.
  • Due to hygiene purpose, there will strictly be no refund.
  • Exchange will only be allowed unless expiry date of the product is less than 6 months upon date of successful delivery or defective items is delivered. 
  • Do contact us upon successful delivery with a photo and description of the damaged item through our email or WhatsApp at +65 8807 8694 (Do note that we may not be able to reply after office hours)

All missing, damaged shipments or items must be reported within 7 days of shipping to qualify for a replacement. 

We do not disclose information we collect about you except to share your information with our Third-Party service providers who perform services on our behalf based on our instructions (service providers like payment gateway companies and logistics company fulfilling delivery orders)